Cidália Tavares leading the way for an improved customer experience

EllaLink’s Customers can count on Cidália Tavares to support their entire integration process on the EllaLink network system, liaising the relationship between the Customer and EllaLink.

“Constant Communication is Key”, Cidália Tavares

Securing a constant flow of communication is an essential task for the EllaLink Customer Service Manager to ensure that relationships flow healthy and robust. This is precisely the type of strategy Cidália Tavares uses with all EllaLink customers.

The Customer Service Manager collaborates with other departments, such as sales, marketing, and product development to share customer insights, align strategies, and contribute to improving the customer experience.

One important task is related to the training process for a new customer or during the contract life if any maintenance or new service update is performed. For this, it is crucial for EllaLink to ensure that customer service representatives are well-trained and up-to-date on product knowledge and service protocols is crucial. The manager plays a key role in organizing team training sessions and professional development opportunities.

A Customer Service Manager works to enhance customer satisfaction by implementing strategies to improve the quality of service, address customer concerns, and ensure prompt resolution of issues. They may also gather feedback to identify areas for improvement. For this task to per performed, effective communication is essential for a Customer Service Manager as it will must be able to communicate clearly with both customers and the internal team. As we see on this video, Cidália Tavares has already mastered that ability and will succeed in serving as a bridge between the customer feedback and other departments within EllaLink.

Do not hesitate to reach out to us if you have any queries, just getintouch@ella.link.

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