Q&A
EllaLink delivers a direct, high‑capacity digital bridge between Europe and Latin America, designed for organisations that depend on reliable, low‑latency connectivity. This Q&A page brings together clear, practical answers to the questions we receive most often about our submarine cable system, services and ecosystem. Whether you are a carrier, content provider, research network or enterprise, you can use this section to quickly understand how EllaLink operates, what we offer, and how to engage with our team.
What is EllaLink
EllaLink is a dedicated high‑capacity submarine cable system directly connecting Europe and Latin America, with core landings in Sines (Portugal) and Fortaleza (Brazil).
What is the EllaLink submarine cable route and which landing points does it include?
The EllaLink system runs across the Atlantic Ocean between Sines in Portugal and Fortaleza in Brazil, with additional branching units and terrestrial extensions to key carrier‑neutral hubs in both regions.
EllaLink landing points include Sines (Portugal), Casablanca (Morocco), Praia (Cabo Verde), Fortaleza and São Paulo (Brazil), Cayenne (French Guiana), Nouadhibou (Mauritania).
What latency improvement does EllaLink provide compared to traditional routes?
EllaLink offers a significantly shorter and more direct path between Europe and Latin America, reducing latency by bypassing traditional routes that transit North America and other intermediate points.
What types of services does EllaLink offer?
EllaLink provides wholesale connectivity solutions including spectrum, wavelength services, and other high‑capacity submarine cable products for carriers, content providers, research networks, and enterprises.
Who typically uses EllaLink’s services?
Our customers include international carriers, cloud and content providers, research and education networks, and enterprises that require resilient, low‑latency connectivity between Europe and Latin America.
How can research and education networks benefit from EllaLink?
Research and education networks benefit from EllaLink’s low‑latency, high‑capacity route to support data‑intensive scientific collaboration, real‑time applications, and large‑scale projects between European and Latin American institutions.
How does EllaLink ensure network resilience and availability?
EllaLink is engineered with diverse terrestrial paths, robust subsea infrastructure, and proactive monitoring and maintenance practices to maximize service availability and resilience.
Does EllaLink provide connectivity beyond the landing stations?
Yes, EllaLink connects to carrier‑neutral data centres and interconnection hubs, enabling seamless extension of services beyond the landing stations to major digital ecosystems in Europe and Latin America.
Is EllaLink suitable for latency‑sensitive applications?
Yes, EllaLink’s direct route and low‑latency performance make it well suited for latency‑sensitive applications such as financial trading, cloud‑based services, media distribution, and interactive applications.
How does EllaLink handle personal data on its website?
We collect and process personal data strictly for defined purposes such as handling enquiries, improving our services, and meeting legal obligations, in line with applicable data protection regulations.
How does EllaLink use cookies?
We use cookies to ensure the website functions correctly, to analyse traffic, and to improve the user experience, and you can manage your cookie preferences via your browser or our cookie settings tool.
How can I contact EllaLink for commercial enquiries?
For commercial questions, you can reach our sales team via the contact form on our website or by using the dedicated email address provided on our contact page.
Who should I contact for media or speaking enquiries?
Journalists, event organisers, and media representatives can contact our communications team through the contact page form.
How can I stay informed about EllaLink news and events?
You can follow EllaLink on professional social channels and subscribe to our updates to receive information about news, events, and ecosystem initiatives.