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Managed Services


EllaLink offer a range of Managed Services in the network and PoP locations in Europe & Latin America. Our customers can benefit from market leading SLAs in 4 locations across our network.

Locating your equipment in an EllaLink facility gives access to high quality service assurance and a unique low latency, high capacity transatlantic route serving the growing needs of the Latin American and European markets.

All Managed Services customers benefit from the support of our Operations, Admin and Maintenance group & get access to our self-service portal. EllaLink‘s CLS & PoP locations are state-of-the-art facilities that use the latest technologies for fire detection and suppression, environmental control, security systems & uninterruptible power supply (UPS). They are monitored and managed 24/7/365 by the EllaLink Network Operations Centre (NOC). In each location we have dedicated staff available to provide skilled hands & eyes services to meet our customers’ needs. The NOC co-ordinates the activities of the EllaLink engineering team throughout the network to ensure fast response times.

Colocation Products

Rack Space – EllaLink can provide a rackspace where a customer can install their own rack, or one provided by EllaLink.
Rack – EllaLink can provide a lockable rack with connectivity and power installed.
Sub-Rack – a lockable rack partitioned into smaller racks to suit our customers’ needs. ½ rack and ¼ rack options available
Connectivity – EllaLink can provide a variety of connectivity options to the Meet Me Room from a single cross connect to a multiple pair cable to a customer’s rack in our CLS & PoP sites.
Power – DC power is available as standard to our customer racks in our PoP & CLS sites. AC power can also be provided in those sites where AC power is already present.

Flexible Contracting Conditions

• Industry Standard SLAs provided
• Lease terms begin from 36 months
• Capitalised Leases are also available
• Expedited delivery option also available
• Flexible Contracting Conditions provided
• IRU terms between 5 and 20 years are offered

Benefits

In addition to Colocation, EllaLink offers a range of other value-added managed services in an open and neutral environment. These services are available at our CLS and some of our core city PoP locations and include the below. Consultancy services can be purchased on an hourly basis and we have flexible contracting options to help meet our customers requirements.

Managed Services

Storage – EllaLink can provide storage space in our CLS sites
Managed Internet Access – Internet access monitored and regulated by our staff in CLS sites
Smart Hands & Eyes – EllaLink engineers can perform a range of remote activities on behalf of customers
Project Management – EllaLink can provide Project Management services to customers
Logistics – EllaLink can receive and prepare shipments from our CLS sites
Specialist Consultancy – EllaLink can provide specialist consulting services
Engineering Services – Ellalink can provide Engineering services
Expedited Service Delivery – EllaLink can provide a faster than standard delivery if required to meet a customer’s desired timescales
NOC Services – EllaLink can provide outsourced NOC services for customers
O&M Service – Our engineers can perform or arrange O&M services
Provisioning Services – Our technicians can provision services for a customer, making your service delivery fast, easy and intuitive
Bespoke Solution – Any other custom solution

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